Customer Services

Applications within Customer Services UK | Document Management

Employing our modern document management techniques provides our customers with a significant improvement in the timely delivery of accurate customer service files to the agent handling the call. We can help:

  • Capture incoming correspondence & applications
  • Instant access to client details when your customers call
  • Easily merge scanned documents and e-mails into the same client file.
  • Have the latest, accurate records to immediately to hand so you are fully prepared when making outbound communications

Customer and client files are sometimes scanned when the file is closed; when you run out of filing space; or when you are about to move and you suddenly realise how much space they taken up! Many organisations have already discovered the advantages to scanning client files as soon as they are received.

 

Data capture and document classification can be undertaken on your premises using our staff, equipment and software. As an alternative white mail, e-mails and electronic forms can be received directly at our mail opening, sorting and scanning centre at Gatwick. Wherever the work is done our Digital Mailroom Services capture your incoming correspondence and applications. We then check and classify them before sending them to you – directly into the correct workflow stream for processing.

 

We can send images to you or extract the key data you need and export just that data, with or without the supporting image. This can be done directly into your line-of-business applications vastly improving your response times.

 

Historic Customer Files.

If your requirement is to scan completed, closed or archivedclient files of course we will be pleased to help and we offer a number of innovative cost effective solutions to deal with them.

And if you need to clear space urgently we can usually arrange to collect your files and remove them. They can be transported to our secure warehouse within days.

 

After scanning and indexing the scanned data can be returned to you to store on your own computer systems. Alternatively, we offer a secure web hosted solution which can be implemented with minimal involvement of your IT department. We offer to store your original paper files for as long as you want and when you no longer need them we offer a secure shredding and recycling service.

 

Using High Volume Scanning to capture historic customer data such as contracts and correspondence, your agents can have instant access whenever your customer calls, improving sales and reducing outbound call costs.

 

Call 01293 426677 now for advice, information and quotations

 

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Contact Details

Burridge House Priestley Way Crawley West Sussex RH10 9NT

Tel: + 44 (0) 1293 426677

Fax: + 44 (0) 1293 403453

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